Manager of Scholarship Operations in Western Governors University at Omaha, NE

Website Western Governors University

This listing is about Western Governors University in Omaha, NE
in 2022

About the job

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The Scholarship Operations Manager will lead Western Governors University’s scholarship effort to expand the reputation and marketing success of WGU and make scholarships an integral part of WGU’s student success and graduation results. The role is responsible for administering all WGU Scholarship funds. The Manager will oversee day-to-day department functions; processes; ensure compliance with scholarships and the Financial Aid department. This could include work on policies and procedures and compliance with institutional policies.

Essential Functions and Responsibilities:

The manager will have the key responsibility to:

  • Working with all stakeholders, develop the strategic plan for scholarship programs.
  • Define the metrics and monitor results against the strategic plan.
  • Create and market new scholarships that promote WGU’s brand and reputation and that help generate new prospects and students.
  • Partner with Public Relations and Marketing to identify and implement appropriate media visibility for scholarships consistent with overall WGU marketing goals.
  • Oversee the scholarship team to ensure their work deliverables and results are within the established metrics.
  • Define requirements for scholarship technical needs and work with technical teams to identify software solutions and/or changes to improve scholarship team processing efficiency and improve the student experience.
  • Create and manage scholarships within the scholarship application software and banner.
  • Create reports on progress of scholarship campaigns as needed.
  • Resolve student escalations or complex problems.
  • Review scholarship applications and make decisions on funding.
  • Provide training, coaching, and performance feedback to employees (exempt and non-exempt employees).
  • Performs other related duties as assigned.

Knowledge, Skill and Abilities:

  • Proven ability to have analytical and critical thinking skills
  • Problem identification and problem-solving skills
  • Good judgment and decision-making ability
  • Strong interpersonal and organization skills
  • Must be able to demonstrate strong communication abilities
  • Well organized and attentive to detail
  • Knowledge of scholarship and student financial aid policies and procedures
  • Knowledge of Student Information Systems (Banner), Customer Relationship Management Systems (SalesForce), Document Imaging Systems (OnBase), Federal Title IV systems, and/or state grant program portals.


Organizational Impact:

  • Plans and establishes goals and objectives for employees in job area, with direct impact on the immediate, or short-term results of the department, function, or office.
  • Typically, does not have budget accountability but may manage day-to-day elements of the budget and assist in compiling data to prepare annual budgets.

Problem Solving and Decision Making:

  • Identifies, recommends, and implements ways to improve services and/or job area efficiency.
  • Responsible for input to and application of job area policies.
  • Problems and issues faced are general, task-oriented, and may be solved by referencing precedents and policies, and may require understanding of a broader set of jobs/issues.

Communication and Influence:

  • Communicates within the job area to direct reports, and collaborates with other supervisors, and managers, mainly on job area-specific issues.
  • Requires the ability to communicate effectively with staff and leadership.
  • Explains policies, practices, and procedures of the job area to others within the University. May work cross-functionally to justify and gain cooperation of other parties on practices, policies, and procedures.

Leadership and Talent Management:

  • Supervises a team consisting of support employees. Coordinates, supervises, and reviews the work of team members. Guides and provides on-the-job training to direct reports. Monitors performance, coaches employees, and helps draft performance reviews with input from manager. May recommend hiring, firing, promotion, performance, and rewards decisions.
  • May also retain technical knowledge of day-to-day work of supervisees.

Job Qualifications:

Department Specific Minimum Qualifications:

  • Bachelor’s degree or equivalent
  • 2+ years experience in Scholarship Management or Financial Aid processing
  • Experience using scholarship management tools
  • Be in good standing with the U.S. Department of Education; no student loans in default

Preferred Qualifications:

  • 5 or more years of related work experience
  • Master’s degree

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.



As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.

Company: Western Governors University

Vacancy Type:  

Job Location: Omaha, NE

Application Deadline: N/A

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