Customer Service Hiring Event Jobs in Uline at Kenosha, WI

Website Uline

This Job listing For Year 2022 is about Uline in Kenosha, WI

About the job


Uline: Where hard work and hustle are valued and rewarded!

Start your new year with a new career and interview at Uline for the opportunity to join a growing, family-owned company.

Date: Tuesday, February 22nd, 3 PM – 7 PM

Positions: Customer Service Representative (English & Bilingual (Spanish) / Customer Service Team Lead / Customer Service Department Manager / Customer Service Leadership Trainee

Location: 12355 Uline Way, Kenosha, WI 53144

Thanks to another record year in 2021, Uline will be hosting another socially distant, in-person interview event for customer service positions. All interviews will follow CDC and local guidelines.

All positions are on-site (non-remote), and we are looking for good people who share our passion.

Registration is strongly encouraged to secure an interview time slot.

24/7 operation – various shifts available with set schedules.

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Customer Service Representative

Both English and Bilingual Spanish openings are available

From $20 to $25 per hour (English only)

From $21 to $27 per hour (Bilingual English / Spanish)

  • Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
  • Communicate with customers via phone, email and chat.
  • Solve customer problems and find best possible solutions.
  • Help customers navigate Uline’s website and place orders online.
  • Provide knowledgeable answers to questions about products, pricing and availability.
  • Respond to shipping inquiries and answer order status questions.
  • High school diploma or equivalent. Bachelor’s degree preferred.
  • Desire to provide the best possible experience for our customers.
  • Thrive in a fast-paced environment.
  • Bilingual candidates must be 100% fluent in both English / Spanish (read, speak, write).

Customer Service Team Lead

From $25 to $33 per hour

  • Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors.
  • Audit phone, email and other customer interactions, observing performance, techniques and application of guidelines and procedures.
  • Evaluate quality, track results and provide coaching for increased success.
  • Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.
  • Complete performance reviews and assist with interviewing process for new Customer Service hires.
  • Train reps to understand policies, procedures and products.
  • Communicate policy updates and Uline information through team meetings and one-on-one sessions.
  • Document coaching and development sessions.
  • Handle escalated customer issues and provide weekly function support for customer interactions.
  • High School diploma or equivalent required. Bachelor’s degree preferred.
  • 3+ years customer service experience.
  • 2+ years of experience in a leadership / supervisory role preferred.

Customer Service Department Manager

From $75,000 to $85,000 per year

  • Manage daily operations of some departments in Customer Service.
  • Assist in setting and monitoring performance standards and quality.
  • Work with Operations and Workforce Management to determine staff hours and number of personnel required.
  • Review daily and weekly reports and make recommendations for improving productivity and efficiencies.
  • Coach and develop team leads and / or trainers to ensure customer service excellence and a strong company culture.
  • Audit phone, email, chat and other customer interactions.
  • Partner with other departments to ensure customer needs are met.
  • Manage disciplinary processes, complete performance reviews and make hiring decisions for customer service reps.
  • Perform process audits to ensure adherence to procedures and recommend process improvements.
  • Handle escalated customer issues and provide weekly function support for customer interactions.
  • Bachelor’s degree.
  • 3 to 5 years customer service management experience.
  • Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.

Customer Service Leadership Trainee

From $23 to $28 per hour

  • Manage and lead a team of customer service reps on a daily basis.
  • Participate in a rotational training program covering all aspects of customer service management.
  • Set goals and provide mentoring / coaching.
  • Perform quality monitoring on team members and provide feedback.
  • Audit department processes and identify areas for improvement.
  • Assist in the recruiting process to fill customer service positions.
  • High school diploma or equivalent required. Bachelor’s degree preferred.
  • Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.
  • Strong track record of customer-focused service and attention to detail.
  • Prior leadership / management experience is a plus.

Benefits

  • Complete insurance coverage includes medical, dental, vision and more.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • Best-in-class, clean, modern facilities.
  • First-class fitness center with complimentary personal trainers.
  • Beautifully maintained walking trails.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

(#IN-KNCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Company: Uline

Vacancy Type: Full-time

Job Location: Kenosha, WI

Application Deadline: N/A

Apply Here

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To apply for this job email your details to bfdirb6788@gmail.com