IT Support Technician (Phoenix) in The Judge Group at Littleton, CO

Website The Judge Group

This listing is about The Judge Group in Littleton, CO
in 2022

About the job


Location: Littleton, CO

Description: Our client is currently seeking a IT Support Technician

Job title: IT Support Technician

Duration: 6 month CTH

Location: Onsite – 3 openings, 3 locations (1 phoenix, Boise, Denver (2 locations in Denver most time spent in Littleton, with 1-2 monthly visits to Broomfield )

Covid-19 Vaccinated – Required

Overview

The IT Support Technician will be providing both hands-on and remote technical support for end-user desktop computer devices to all employees, supporting a variety of technical issues including hardware/software/application/tools support, break/fix for hardware, laptops, tablets and other devices, printers/scanners/copiers/plotters, support network connectivity, AD, LAN/WAN, TCP/IP, wireless and remote access VPN, MS Office Suite support. This person will have excellent end-user (customer) support and service skills and committed to follow-through and resolution, performing diagnostics, taking corrective actions for hardware, software, and peripheral equipment as necessary.

The IT Support Technician is skilled at identifying network issues/errors, resolving them, or escalating as appropriate. The individual maintains a professional, healthy relationship with all fellow team members and management and demonstrates awareness of support issues/needs as they apply on a company-wide and business basis. This person is adept in creating/maintaining documentation to support, enforce standards, policies, and processes.

Responsibilities

  • Support and service end-user desktop and laptop computer requests, IT related issues/problems in a responsive, customer service-oriented manner. Configure, install, setup computer desktop hardware, software, application, and tools including management and maintenance; monitor backup jobs and ensure a high level of completion success rate
  • Manage ticketing system queue and resolve in a timely manner.
  • Provide input and recommendations for the acquisition, deployment, adoption, usage, operations, maintenance and management of desktop hardware and software technologies & tools
  • Develop and monitor performance levels of software and hardware; evaluate, recommend, and propose alternative methods of information processing; develop and maintain information architectures (data, application, network) ensuring applications and systems are online and available
  • Installation, troubleshooting and support for desktop and laptop computers and all aspects of various Microsoft Windows operating systems; train end-user on IT related equipment and

software/tools

  • Provides expert and creative solutions to end-user desktop hardware, software challenges; Research, resolve and respond to inquiries based on processes, policies, and standards; escalate issues as required
  • Responsible for acquiring, maintaining, and expanding knowledge of relevant products, current support policies, and methods of support delivery, to provide technically accurate solutions to users; attend training as applicable
  • Manage, lead, own and/or participate in IT projects and tasks as outlined by management

Qualifications

  • Advanced knowledge of PC hardware/software principals and operating systems such as Windows 10 / 7. Experience with Mac OS a plus
  • Foundation knowledge and skills to support Microsoft Outlook in an Exchange environment – troubleshooting client profile/setup issues, archiving etc.
  • Knowledge and experience in the use of Microsoft imaging SCCM / MECM (Current Branch) for effective management of PC (& servers), software deployments, updates, configuration, imaging, policy and settings and monitoring system status. Generate and maintain documents, knowledge base articles, How-To’s, FAQ’s and reports to support daily operations.
  • Experience in the setup and support of multi-function network printers/scanners/copiers and plotters
  • Experience in the use, setup, support and problem diagnosis and issue resolution of hand-held devices including but not limited to Apple iPhone, Android smartphones and tablet devices such as Apple iPad, Microsoft Surface Pro, Samsung Galaxy / Android based devices
  • Knowledge and skills to support anti-virus, anti-spam solutions (Microsoft SCEP, McAfee) for desktop, laptop & tablet end points
  • Ability to provide professional and effective support to remote users via phone, e-mail, and remote-control software; multi-task and coordinate problem resolution management and work effectively in a high-pressure environment; go the ‘extra mile’ to connect and coordinate with application/software subject matter expert(s) to help remediate issue for end-user
  • Ability to take initiative, plan effectively to anticipate and prevent potential user/customer problems
  • Adequate foundation skills in Microsoft Server Operating systems (Windows 2019 / 2016 / 2012), Active Directory Administration, DFS, DHCP and IIS etc.
  • Foundation network (LAN/WAN/TCPIP) troubleshooting and diagnostics skills and knowledge of basic networking principles including wireless, VPN technologies
  • Experience with audio visual equipment as it relates to connecting PCs to projectors and other conference room AV equipment including documentation.
  • Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting
  • Must have excellent organization and technical documentation skills including accurate data entry skills
  • Ability to work calmly under pressure and meet deadlines; solve problems requiring creativity, initiative, and drive; self-motivated and enjoys a sense of pride in their accomplishments
  • Ability to organize projects and tasks according to priorities and work extended periods of time at a terminal or PC using a keyboard and mouse
  • Must be able to lift up to 30 – 50lbs
  • The ability to work independently or as part of a team

Preferred Qualifications

  • Bachelor’s degree in Computer Science or Management Information Systems (MIS)
  • 2 – 4 years of professional experience in IT support
  • Experience with Computer Aided Design (CAD), Engineering, 3D/Modeling and Graphics software applications and tools (Bentley ProjectWise, InRoads, AutoCAD, Autodesk, InDesign, iPlot, MicroStation, Sketchup etc.) a significant plus
  • Experience with Microsoft Teams a plus
  • Experience with Mac OS a plus
  • Experience with Microsoft Office 365 a plus
  • Experience with MDM a plus
  • Experience with MFA a plus
  • Experience with Office Moves a plus
  • Experience with SCCM / MEMCM a plus
  • Experience in the use and support of productivity software such as Microsoft Office 365 a plus.
  • Experience with Crestron, Mersive Solstice Pod and Microsoft Teams a plus

Contact: [email protected]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Company: The Judge Group

Vacancy Type:  

Job Location: Littleton, CO

Application Deadline: N/A

Apply Here

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To apply for this job email your details to bfdirb6788@gmail.com