Customer Success Integration Specialist (SSO Experience) – REMOTE in Talentify.io at United States

Website Talentify.io

This listing is about Talentifyio in United States
in 2022

About the job


Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

Hiring Company is an AI-powered Sales Enablement Automation Platform that adapts to your sales process, delivering the right content for selling, training, and coaching at scale for all your teams and across all devices.

Since our inception in 2011, Hiring Company has grown into a global company headquartered in Waltham, Massachusetts with offices in London and Sydney, Australia. We’ve partnered with Apple, AT&T, and other technology leaders and are used by the largest, most successful companies in the world such as, Exxon, Titleist, Guess Jeans, and Amazon, to accelerate their sales and marketing initiatives. Our award winning platform is recognized by Gartner as the only solution in their Sales Engagement Platform category to meet all of their feature requirements.

We’re growing our team and looking for passionate individuals interested in working in a collaborative, energetic environment. Our Customer Success Integration Specialist is key to delivering a world class customer experience.

This individual will provide support with implementation, integrations and set up of new and existing customer accounts. They will collaborate with customers and BTC teams across functional areas in order to ensure a smooth technical integration experience. They will act as a technical liaison for the customer, translate into action items and solution & develop automation and integration with BTC teams.

Requirements

CS Integration Responsibilities

  • Lead integration conversations with customers and solution a plan for technical projects
  • Develop and customize automation solutions for customers using APIs and scripting languages
  • Support the CSM team in technical customer discussions
  • Represent the ‘technical voice of the customer’ within Hiring Company to inform engineering and product management
  • Be passionate about customer success and establish yourself as a trusted advisor for customers
  • Contribute feedback to Product/Engineering on product improvements to enhance customer engagement.
  • Work to set priorities and establish a technical health plan for open problems and resolve issues in a timely manner
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals.
  • Project manage support challenges between customer and support to ensure resolution of trouble tickets.
  • Assist in the development of best practices and help maintain clear documentation for all internal processes and customer training.
  • Evangelize Hiring Company Platform and capabilities
  • Act as a consultant, drawing upon past and peripheral experiences, while delivering, developing, and sharing industry best practices.
  • Support business review meetings and provide ideas that will lead to optimization, increased value, growth, renewal and advocacy.

Preferred Experience & Skills

  • Experience with scripting, JSON, Postman, rest/apis, experience troubleshooting, quality assurance
  • Experience with content management solutions (Sharepoint, Adobe AEM, etc…) and the integration of these systems with SaaS
  • Experience with CRM and Single Sign-On (SSO) and integration of these systems with SaaS platforms a plus
  • 3+ of account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
  • Experience explaining how to reach key goals using software with end users
  • A track record for creative problem solving for customers and end users.
  • Thrives in startup environment
  • Excellent organizational and project management skills.
  • Excellent communication skills via phone, video conference and email.
  • Ability to thrive working remote
  • Curious and eager to learn. Able to adapt in a quickly changing environment
  • Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
  • Track record managing customer relationships through Salesforce or similar CRMs
  • Experience using sales enablement and LMS software a plus.
  • Experience in advising customers on marketing, training and sales enablement strategy a plus

Benefits

Hiring Company is an equal opportunity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other protected by law.

By submitting your interest in this job, you agree to receiv

Company: Talentify.io

Vacancy Type:  

Job Location: United States

Application Deadline: N/A

Apply Here

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To apply for this job email your details to bfdirb6788@gmail.com