Swvl Positions 2022 in Lahore, Punjab, Pakistan – Senior Product Manager – B2C

Website Swvl

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in 2022. Then following info is about this job.

About the job


About Us

Swvl is a transformative tech-enabled mobility platform based in Dubai that enhances the safety, reliability, and convenience of mass transit in some of the world’s most challenging and complex emerging markets. It is uniquely positioned to capitalize on the $1tn global mass transit market opportunity with daily commuting, inter-city retail travel, and TaaS transportation solutions. Swvl currently operates in 32 cities and 16 countries across Europe, Africa, Asia, the Middle East, and Latin America. The differentiated proprietary technology stack features dynamic routing and pricing for both driver supply and customer demand; smart assignment technology that optimizes the driver experience.

With a track record of exponential growth, Swvl achieved annual gross revenue growth of 430% over the past four years (2017–2020). More than 1.4 million riders to date have booked nearly 50 million rides with thousands of drivers on Swvl’s platform. TaaS offerings have grown gross revenue per client by 4x with ~115% net dollar retention over the past two years. Swvl has undergone rapid geographic expansion, including a launch into Europe through the recent acquisition of Shotl, an on-demand bus platform with more than 10% market share in Europe and over 350K bookings to date. Swvl recently entered into a business combination with Queen’s Gambit Growth Capital. Implied, fully diluted equity value is $1.5bn, including an upsized PIPE of $100mn, of which $35.5mn has been pre-funded to accelerate the company’s growth plans. Swvl is the first $1bn+ unicorn from the region to list on NASDAQ and the first mass transit solutions company on any exchange. The PIPE was led by strategic and financial investors including Agility, Luxor Capital & Zain.

Founded on strong ESG principles, Swvl advances social and economic equity while reducing congestion by an estimated 14.4 million person-hours. The platform has prevented approximately 245 million pounds of Co2 emissions since its inception.

About The Role

We are looking for an experienced product manager to further develop it’s B2C product and touchpoints with a key focus on customer experience across categories like inter-city, intra-city. As an ideation and execution leader, the role is responsible for building a gold-standard across the three business verticals on inter-city, intra-city taking the nuances in offline commute personas across five continents into consideration

What You’ll Do

  • Contribute crucially to organization’s strategy and goals working with key leadership teams
  • Solve for the customers and build conversion, engagement and retentions levers to build a best-in-class customer centric product
  • Partner with product, tech, and business leadership to innovate and execute a domain strategy through product, process and people
  • Build platform understanding of problems and define long term and at-scale solutions for supply
  • Understand existing systems architecture and limitations and develop visual/mental models of information flow to analyze tradeoffs and make educated and rational decisions in the face of ambiguity
  • Motivate an experienced product-design team on prioritized problem statements; enable, assist and challenge their research methodologies and frameworks; organize, publish and present persona-definition papers and marry these principles into your products with user-experience at the core
  • Thought partnership with the product-analytics function to imagine, ideate, instrument and report supply product enhancements on the core tenets of experimentation, iteration and continuous improvement
  • Create milestones, prepare a project plan, evangelize and present timelines/updates to stakeholders across and outside the marketplace
  • Be a supply advocate across all business forums, articulate their needs and deliver user-friendly solutions that solve their challenges
  • Effectively collaborate with world class R&D and Data Science within SWVL, Tech and Ops team to deliver the business impact of the innovation

What You’ll Need

  • At Least 8 years of product & tech experience, ideally focused towards logistics, supply and product-operations in B2C/B2B marketplaces
  • Self-starter and proactive, ownership driven and resourceful
  • An entrepreneurial mindset comfortable working in a complex and fast-paced environment
  • Highly analytical and data-driven, you rely on data to recognize what’s happening and define & measure success
  • Driver-obsession as a driving principle of thought
  • Ability to clearly elaborate your thoughts and balance long term vision of the org with immediate business objectives
  • Solid understanding of the efficiency modules including algorithms and optimization frameworks
  • Ability to learn quickly, develop strong mental models and translate these into visuals for broader alignment between product, technology and operations

Company: Swvl

Vacancy Type: Full-time · Associate

Job Location:  Lahore, Punjab, Pakistan

Application Deadline: N/A

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