SkyHive Vacancies 2022 in Vancouver, BC – Senior SaaS Project Manager

Are you looking for a Job at SkyHive in Vancouver, BC
in 2022. Then following info is about this job.

About the job

Do Work That Matters.

SkyHive has a unique opportunity for a Technical Product Manager-Data Platform to drive global transformational change.

About SkyHive:

At SkyHive, our purpose is to democratize labor opportunities around the world so that we can all benefit from a more capable workforce and a more efficient global economy. We’ve built the world’s only Quantum Labor Analytics platform to optimize human economies in real time for companies, communities, and countries. Essential for digital transformation, our platform informs and benefits the entire job cycle from the individual worker to the corporation to the global economy. By marrying economic theory with workforce modeling and human analytics, we illuminate the reskilling journey and provide customers with a capable and future-proof workforce that closes the skills gap with speed and efficiency unleashing human potential for individuals, organizations, and governments.

Recognized as a top start-up by Forbes, Startup Grind, and C100, SkyHive is an award-winning AI technology that deepens our understanding of labor markets, workforces and individuals, enabling new ways of acquiring, developing and engaging talent.

We work hard but are passionate about our mission and our customers. We support each other and work in a highly collaborative, engaging environment to bring a positive impact on the world.

About the Role:

SkyHive is looking for a Senior SaaS Project Manager to work on exciting implementation projects across its Fortune 500 customers. As a Senior SaaS Project Manager, your objective is to deliver SkyHive product successfully and on time to its customers and manage the implementation of the customer project. You will have the freedom to design the processes to support that goal. In close collaboration and alignment with the broader account team in SkyHive including the Customer Success Manager you will develop and own relationships with key customers and partners. You are joining us at an exciting stage of our growth!

Responsibilities:

• Responsible for the on-time delivery of SaaS products to Fortune 500 clients globally.
• Ensure world-class service to SkyHive customers.
• Accountable to excellence in customer success and customer delivery as measured through Customer Net Promoter Score.
• Coordinate project timelines, tasks, and development efforts with both the internal engineering and solutions team to manage implementation projects on time and on budget.
• Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving and manage internal resources to resolve various customer issues.
• Be responsible for reporting on the health of your customer(s)’ projects and satisfaction as a key part of the customer’s overall success measures.
• Have sufficient technical competence to talk shop with the best of them.
• Deeply understand SkyHive’s products; deliver products tailored to customer environments.
• Master new technologies, ideas, and execute against complex, strategic initiatives.
• Manage complex implementations and identify ways to improve user experience on the platform.
• Demonstrate strong customer and stakeholder management to achieve project objectives, working collaboratively with the Customer Success Manager to ensure the customer realizes value from their overall investment in SkyHive.
• Comfortable working with ambiguity and managing the expectations of our cross-functional partners.
• Continuously improve operational workflows and help scale product delivery across the breadth of SkyHive customers.
• Demonstrate a proven ability to work in a fast-paced, dynamic environment and deliver results on time; able to thrive in a fluid and entrepreneurial environment.

Qualifications:

• Experience in a SaaS company and enterprise implementation experience
• 5-7 years of work experience in implementing technology products in a technical role
• Excellent written and verbal communication skills and worked with Fortune 500 customers
• Experience resolving and communicating issues with both technical and non-technical audiences
• Ability to manage multiple projects simultaneously, across different customer time-zones and countries
• Proven experience in prioritizing competing demands in an ambiguous, fast-paced environment
• Experience in delivering tech programs or products from inception to delivery
• Flexibility to some travel, as required (under 20% expected; none during COVID-19)

Nice-to-Haves:

• Experience working in scaling startups
• Experience in working on software integrations
• The ability to speak Korean, Japanese, Spanish, German, and/or French
• Familiarity with metrics collection, data mining, and presentation

What we look for in all of our candidates:

• A strong work ethic and demonstrated commitment to delivering on-time to customers.
• Accountability – a demonstrated “no-nonsense” attitude to delivering excellence to customers.
• Detail-oriented – the ability to think critically about challenges and design efficient and effective solutions.
• Integrity – keeping your commitments to the team, customers, and SkyHive stakeholders.

What Can You Expect?

All SkyHivers work hard and are rewarded with truly unique professional experiences. We encourage you to reach out to any SkyHive employee to hear their experiences first-hand. We hold ourselves accountable to helping you reach your career goals in a truly supportive environment. People evolve and so do companies – we reflect this in how we assemble and grow our team.

Some Perks You Can Expect:

• Competitive compensation
• Stock Options
• Three weeks’ paid vacation to start, paid holidays and birthday leave!
• Comprehensive health benefits package
• Paid & unpaid volunteer time off
• Opportunity to get your foot in the door of a fast-growing tech company
• Collaborative team environment
• Professional development assistance program
• Social Impact Organization with Certified B-Corp Status
• Opportunity to explore other departments as training and career continues.

Company: SkyHive

Vacancy Type: Full-time · Mid-Senior level

Job Location:  Vancouver, BC

Application Deadline: N/A

Apply Here

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