Senior Technical Writer, Developer Experience Job in Shippo at San Francisco Bay Area

Website Shippo

This Job listing For Year 2022 is about Shippo in San Francisco Bay Area

About the job

About Shippo

Before you read on, take a look around you. Chances are, pretty much everything you see has been shipped, often multiple times, in order to get there. E-commerce and parcel shipping volumes are exploding but so are customer expectations about shipping speed and cost. Managing shipping and logistics operations to meet increasingly exacting demands is an extremely hard endeavor, especially for SMBs who can be left in the dust by larger and far more sophisticated competitors. But this does not have to be so.

At Shippo, our goal is to level the playing field by providing businesses with access to shipping tools and terms that would not be available to them otherwise. We lower the barriers to shipping for businesses around the world, and move shipping from a pain point to a competitive advantage.

Through Shippo, e-commerce businesses, from fast-growing brands to mom-and-pop shops are able to connect to multiple shipping carriers around the world from one API and dashboard, and seamlessly run every aspect of their shipping operations, from checkout shipping options to returns.

Join us to build the foundations of something hard yet meaningful, roll up your sleeves, and get important work done everyday. Founded in 2013, and funded by top-tier investors likeD1 Capital Partners, Bessemer Venture Partners, Union Square Ventures, Uncork Capital, VersionOne Ventures, FundersClub, we are a fast-growing and proudly distributed Unicorn with hubs in San Francisco and Austin. We are also featured in Wealthfront’s Career Launching List and Forbes’ Cloud 100 list of fast growing startups.

About the role

As a Senior Technical Writer, you will primarily work with our developer-facing product. You will work closely with product managers, product designers, and engineers to produce and maintain world-class documentation, including API developer guides and integration guides.


  • Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
  • Learn complex software development concepts and communicate the information in a way that is engaging and understood by users.
  • Collaborate with researchers to gather customer feedback on documentation to improve usability. Provide feedback on functionality to inform product roadmaps.
  • Prepare and oversee translation of documentation.
  • Create and maintain glossary of key terminology across developer and smb productsProvide guidance on content design


  • Bachelor’s Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications.
  • 5 or more years of experience writing, preferably for technical audiences such as software developers
  • Experience working cross-functionally to support product managers, designers, engineers, business development managers, and others.
  • Bonus: Experience reading code

Benefits and Perks

  • Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents)
  • Take-as-much-as-you-need vacation policy + flexible work hours
  • Fun team events outside of work hours
  • Awesome people that care about Shippo’s mission, product and team
  • $2,500 annual budget for professional development

Company: Shippo

Vacancy Type: Full-time · Associate

Job Location: San Francisco Bay Area

Application Deadline: N/A

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