Second Home Jobs 2022 in London, England, United Kingdom – Front of House/Assistant General Manager – Holland Park

Website Second Home

Are you looking for a Job at Second Home in London, England, United Kingdom
in 2022. Then following info is about this job.

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About the job

Front of House/Assistant General Manager – Holland Park – London

Reporting to: General Manager – Holland Park

Salary: £25 – 29K DOE

About Second Home

Second Home is a global creative business with a social mission to support entrepreneurship, creativity and job creation. We launched in London in 2014, and we have so far raised over $75 million to help us scale our work around the world.

We operate spectacular workspaces and cultural venues in London, Lisbon and Los Angeles – bringing together diverse companies and people. As we firmly believe: good things happen when different people, ideas and industries come together.

Social impact is at the core of our values. For example: local community groups can use our meeting rooms free of charge – and our cultural program is open to everyone, not just Second Home members. Over 15% of teams based at Second Home are charities and social impact organisations. We also run our own community programmes like Libreria’s Language Labs.

What You’ll Be Doing

Key Responsibilities

  • Support GM to manage the site to achieve KPIs – which are related to member occupancy, revenue, NPS, and operational efficiency
  • Take responsibility for managing the membership pipeline – including conducting tours of the space and onboarding new members
  • Organise member-only community and social events
  • Work with the GM to identify and develop new revenue opportunities for the site
  • Recruit, retain and motivate an effective front of house and facilities team on the ground
  • Ensure the site is an example of operational excellence – via member experience, facilities, studio management, marketing/events
  • Work with the GM to create new systems and improve existing ones – improving operational efficiency
  • Carry out bi-annual member satisfaction surveys and feedback results
  • Troubleshoot issues effectively and commercially; balance aesthetic & brand considerations, with viable commercial and long-term solutions and member satisfaction
  • Effectively communicate and liaise with all site-based team members to ensure smooth day-to-day operations
  • Oversee Second Home rituals and member events, ensuring they are delivered regularly and in line with brand guidelines
  • Work with the Facilities Manager to ensure the site is safe & secure for members, visitors and staff
  • Work with our Buildings team to ensure the building and facilities are operating seamlessly

The Ideal Candidate

  • Strategic and intelligent in thought and approach
  • Operational mindset; Facilities, F&B, Membership, Customer Service, Marketing – able to troubleshoot in all areas & manage specialist teams
  • Commercially & operationally driven
  • Politically astute; good at reading people and situations
  • Diplomatic and considered in management style
  • Confidence to challenge where necessary
  • Growth mindset; a willingness to learn, and take both constructive criticism and advice
  • Decisive, but fair
  • Persuasive & articulate; an excellent communicator
  • Customer service experience (with management responsibility) is ideal

Key Relationships

  • Report to – General Manager
  • Direct Reports – Reception Team


  • 25 days holidays + Bank Holidays
  • Hybrid working
  • Company Pension Scheme
  • Employee Assistance Programme (EAP)
  • Cycle to Work Scheme
  • Flexible working policy
  • Free weekly wellbeing classes (yoga) Free weekly meditation classes
  • Free weekly talks and cultural events
  • 20% off books at Libreria
  • 50% off La Despensa food – Our in-house restaurant
  • Free CALM subscription
  • Generous Maternity and Paternity

In accordance to The Equality Act 2010, we won’t discriminate because of age, disability,

gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which

includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual


All applicants must hold proof of eligibility to work in the UK.

To apply

Please send a copy of your CV and a covering letter

Company: Second Home

Vacancy Type: £25,000/yr – £29,000/yr · Full-time · Associate

Job Location:  London, England, United Kingdom

Application Deadline: N/A

Apply Here