Ribbon Communications vacancy 2022 in Maidenhead, England, United Kingdom – Customer Support Engineer

Website Ribbon Communications

Are you looking for a Job at Ribbon Communications in Maidenhead, England, United Kingdom
in 2022. Then following info is about this job.

About the job

Ribbon is looking for an IP and Optical Customer Support Engineer to join the customer support team.


  • Provides engineering support to customers, customer support personnel and field support staff on systems and product issues
  • Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix
  • Provides technical feedback to engineering concerning product changes/enhancements
  • May be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation
  • Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation

Experience And Skills

  • Knowledge in the following:
  • SDH & PDH – medium
  • DWDM & OTN – strong MEF 2.0 PtP Ethernet services – understanding
  • MPLS-TP and IP-MPLS – medium
  • CES (Circuit emulation services, TDM over Ethernet) – medium
  • EoS (Ethernet over SDH) – understanding
  • E&M signaling. – understanding
  • VMware ESXi based servers – useful
  • Solaris/Unix & Linux servers – useful
  • SDN and NFV knowledge going forwards, basic understanding of Ansible and puppet will be good – optional
  • Very strong customer facing skills
  • Competent with Microsoft Office
  • Documentation
  • Knowledge of DSL access networks and products – advantage
  • Typically 3 to 5 years experience , will be required to participate in 24×7 365 day per year on call Rota and occasional night work to facilitate network upgrades – advantage

Please Note

‘All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.’

Company: Ribbon Communications

Vacancy Type: Full-time · Entry level

Job Location: Maidenhead, England, United Kingdom

Application Deadline: N/A

Apply Here