Remote Worker Vacancies 2022 in London, England, United Kingdom – AV Support Engineer

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in 2022. Then following info is about this job.

About the job


AV Support Engineer Job Summary Our client are a creative technology agency that puts people at the heart of every experience. They combine the best creative solutions with cutting-edge technology to create unique, innovative, and bespoke experiences that excite, inspire, and engage. Their experiences are designed to enhance collaboration, loyalty and action for sectors including retail, property development and for workspace environments. Their services include strategy, creative design, development, build and support. Recent projects include real-time visualisation software for Twitter, setting Monsoon apart from the crowd with the Living Canvas, enabling customers to visualise their future at 100 Bishopsgate, inspiring interaction with the Edge of Government innovation experience, and producing digital workspaces to make better decisions faster. Their innovation lounge is a place for ideas, innovation, and breakthroughs. Professionals come to them to learn about the future of business, get hands-on with the latest emerging technologies, and to explore, dream and discover. Their clients include Microsoft, Mercedes Benz, Accenture, Wired, EY and Volkswagen. The role This Support\/Project Engineer role is a hybrid role, with a primary weighting on proactive Support across their group. The Support services to be fulfilled as the primary focus for the role are assumed as below:

  • Take a proactive approach to serve their clients’ needs and communications on all support aspects of their client engagements.
  • Manage the processes for supporting sites, and conduct reviews to improve service levels.
  • Proactive monitoring of systems to ensure client sites continue to remain operational.
  • Create and own Support Calendar for key visits\/maintenance days across all client sites, including site outside of the London area.
  • Ensuring that effective and up to date documentation is available for all systems and that it is distributed to relevant parties.
  • Ensuring any faults are logged and that reporting processes are followed, escalating and showing effective communication of high-risk issues to the management team as required.
  • Work closely with software developers to ensure client software is maintained and up to date and take ownership of on-site software testing. – provide ongoing support, providing engineering for upgrades to space, provide support for events and day to day maintenances support.
  • Prepare Presales quotes and estimates documentation for MSA contracts
  • Office Based role and will require travel to client side both in side London and outside London. Project Engineering – secondary focus Support the team on presales ops.

Create and amend bills of material documentation

Ownership of small installations and upgrades to existing clients sites.

Maintain and deploy Hardware Control System across projects.

Create and maintain key documentation across projects

Ensure quality equipment integration during test build and on-site, maintaining the high levels of quality control during delivery and installation.

Ensure system design meets the scope of works and is within budget.

Undertake product specification and procurement in line with company best practices

Provide technical advice to the team and be a team player withing the engineering team.

Review current industry products and methods to maintain knowledge within the engineering team.

Relationships Work as a key member of the Delivery Team, developing strong relationships with others

Represent the Engineering and Support functions in both internal and client-facing environment

Show a can-do, problem-solving attitude, be proactive in helping others.

Work collaboratively with the team to create Support proposals in a client-facing format, collaborative with the Project \/ Account Management Teams to create and deliver against detailed requirements brief

Provide technical\/professional expertise on engineering issues

Communicate effectively and professionally with colleagues and third parties when working on projects

Foster good relationships with freelancers, contractors, suppliers and all cross-functional teams – demonstrate the ability to lead a team of in-house, on-site and remote personnel

Proactively support the management team, suggesting new ideas and questioning thinking where appropriate

Escalate key issues to senior team members for advice, support and direction as required

Raise your internal profile through knowledge sharing and internal presentations

Package: \u00A330,000 – \u00A340,000 basic salary (depending on experience)

25 days holiday

Friendly working environment

Diverse projects to deliver

Lively pace of work

Office studio in East London

If you believe you can fulfil this position then do not hesitate to apply today. To apply for this role and find out more details, please forward your CV to Chris Williams, Alecto Recruitment. or call (Extension 209) in strict confidence. Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches please forward your CV immediately. We thank all applicants who respond, but only those short listed will be contacted. For more information about the positions we are currently recruiting for, please take a look at www.alectorecruitment.com or follow us on Twitter @alectorecruit

Company: Remote Worker

Vacancy Type: Full-time · Entry level

Job Location: London, England, United Kingdom

Application Deadline: N/A

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