Phoenix Group Vacancies 2022 in Birmingham, England, United Kingdom – Change & Transformation Manager

Website Phoenix Group

Are you looking for a Job at Phoenix Group in Birmingham, England, United Kingdom
in 2022. Then following info is about this job.

About the job


Job Description

Career Family, Level & Title: Audit, Compliance & Risk, Intermediate, Lead Professional/Manager

Job Type : Fixed Term Contract / Secondment

Job Contact: 0131 245 1000

We’re currently recruiting for a Transformation & Change Manager to join our Heritage Customer Transformation & Change Team.

The Role

The purpose of this role is to manage a risk based strategy that ensures an enhanced, appropriate and compliant customer experience for Phoenix Group through building the Customer relationship between Phoenix and its outsourced service partners (OSPs).The role entails proposing and embedding the Customer service standards and risk appetites for Phoenix life within our OSPs as well as leading a risk based oversight strategy providing assurance to senior management on the delivery of change initiatives ensuring appropriate customer outcomes. The role requires some UK & International Travel and may suit individuals with strategic, operational, risk /audit or change background.

Flexible working

You can expect to work in a hybrid manner with time spent working in the office and at home. We believe that work/life balance offers benefits for customers as well as ensuring that you can balance a successful career with your life outside of work. We will discuss flexibility, what is important to you and balancing this with business requirements during the recruitment process.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and safe at work, and are proud to be an equal opportunity employer. Everyone is valued at Phoenix regardless of age, gender identity, neurodiversity, race, disability, sexual orientation, religion, ethnicity, socioeconomic background or anything else. Whether it’s joining one of our internal employee networks, being an ally, taking positive action or simply being there to listen, everyone at Phoenix is valued and respected.

If you need any help or adjustments to the recruitment process due to health, disability or anything else, please let us know so we can help you to be the best version of yourself.

The purpose of this role is to manage a risk based strategy that ensures an enhanced, appropriate and compliant customer experience for Phoenix Group through building the Customer relationship between Phoenix and its outsourced service partners (OSPs).The role entails proposing and embedding the Customer service standards and risk appetites for Phoenix life within our OSPs as well as leading a risk based oversight strategy providing assurance to senior management on the delivery of change initiatives ensuring appropriate customer outcomes. The role requires some UK & International Travel and may suit individuals with strategic, operational, risk /audit or change background.

Key Responsibilities

  • To oversee the Customer aspects of transformations ensuring all customer aspects are fully considered and all risks are managed appropriately.
  • To identify, propose, manage and oversee delivery of Customer Change projects and programmes
  • Responding to large portfolios of strategic change delivery and transformation actifvity
  • Multiple influential senior internal and external stakeholders to be managed
  • Complex and differing contractual relationships with Outsource Service Providers and Life Companies
  • To propose appropriate Phoenix Customer service strategy, SLAs, KPIs and risk appetites
  • To work in partnership with senior management at OSPs to build cultural alignment with Phoenix’s customer, TCF strategy and Customer policy
  • To lead Customer-OSP governance meetings ensuring all submissions are appropriate and timely and appropriate actions are recorded and delivered to agreed timescales
  • Complex legacy platforms and products delivered through multiple Outsource Providers across multiple locations both nationally and internationally

What We’re Looking For

  • Undergraduate Degree (or equivalent)
  • Languages – English
  • Regular UK Travel Required – Yes
  • Regular International Travel Required – Yes

What We Offer

Bring your ‘whole self’, skills and dedication to the Phoenix Group and we’ll recognise your effort, support your development and help to drive your ambition. We’ll ensure you’re rewarded for your contribution with a competitive package that includes an attractive pension, annual bonus potential, private medical insurance, generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestyle flexible benefits.

Join us and you join a unique organisation. It’s not just the 14 million policyholders we serve, or the £300 billion of assets we look after. Or that we’re a FTSE 100 company that has been listed as one of the UK’s Top Employers for nine years running. It’s our talented, inclusive and diverse workforce that makes us a success. We offer flexible working opportunities ensuring we attract and retain the very best of talent. Find out about more about our people’s stories, our values and our commitment to diversity.

Key Competencies

  • Build Relationships

Building partnerships, networks and relationships.

  • Continuous Improvement

Applies a systematic approach to help optimise business activities and processes to support the strategic objectives of the organisation. Includes significant process transformation activities as part of continuous change programmes.

  • Managing Risk

Identify, assess, control and monitor risks. Make the right things happen first time, identify when things have not gone right and understand why, and recover the position.

  • Courageous Decision Making

The ability to make decisions at pace and in ambiguous or conflicting situations.

  • Market & Industry Knowledge

Knowledge of the markets, competitors, products, services, trends, impacting forces and factors, etc. that make up the industries which Phoenix Group operates in.

  • Understand Phoenix Group

Understanding relationships within the organisation (and with our partners) and how to get things done at Phoenix Group.

  • Communication Skills

Clearly and effectively communicates information, ideas, plans, requests and opinions to internal and external stakeholders through a range of channels including written and oral. Ensures alignment with communication guidelines and policies.

  • Impact & Influence

Influencing others to achieve a positive impact. This includes communicating clearly, building support for ideas and having an impact on other people.

Why choose us?

Bring your ‘whole self’, skills and dedication to the Phoenix Group and we’ll recognise your effort, support your development and help to drive your ambition. We’ll ensure you’re rewarded for your contribution with a competitive package that includes an attractive pension, annual bonus potential, private medical insurance, generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestyle flexible benefits.

Sound good? If you are ready to help us make Phoenix the best place you’ve ever worked, we’d love to hear from you.

Company: Phoenix Group

Vacancy Type: Full-time · Associate

Job Location:  Birmingham, England, United Kingdom

Application Deadline: N/A

Apply Here

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