Motive Positions 2022 in Pakistan – Instructional Design Lead, Support Enablement

Website Motive

Are you looking for a Remote Job at Motive in Pakistan
in 2022. Then following info is about this job.

About the job

Who We Are

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About The Role

As an Instructional Design Lead in Support, you will be responsible for overseeing the course creation projects from start to finish, as well as the Trainers who are working in Instructional Design. You will be directly delegating, developing, editing and implementing content. Your responsibilities would entail intake of stakeholder content requests, delegation of Training content projects, editing & sign-off of courses, as well as cross-functional collaboration for department improvement. This role is also responsible for improvement to Support’s existing documentation, especially SOP communications. This position plays a key role in the improvement of our training, agent-knowledge, documentation, and thus, improving our technical support service delivery and customer satisfaction.

What You’ll Do

  • Vet requests coming through request forms and project board (Asana)
  • Analyze requests to determine the scope – size of material, target audience, existing training material, impact, urgency
  • Act as primary liaison between requestors, training team, and instructional designers
  • Collaborate closely with Support Project Managers for Enablement alignment on product / feature launches
  • Collaborate closely with the Customer Experience team and leadership, for optimal prioritization of content and learning schedules
  • Identify the best-suited ID and/or facilitator for this request
  • Provide regular progress updates to requestors/stakeholders and Enablement leadership
  • Analyze operational performance data to identify trends
    • CSAT and QA scores
    • Common skills or knowledge gaps
  • Proactively recommend upskillingefresher trainings to address gaps
  • Review NHO content and recommend updates that will address performance gaps and improve agent experience

What We’re Looking For

  • 2+ years’ leading Trainers in an adult learning environment
  • Strong people management skills and proven success with a team
  • 5+ years experience in instructional design / simultaneous management of several projects / synchronous learning tools
  • Ability to successfully manage and meet multiple, simultaneous project deadlines in a fast-paced environment
  • Professional experience partnering with a Project Management team
  • LMS tooling experience
  • Instructional design / content creation tooling experience
  • Ability to interact with team members and stakeholders in a problem-solving, constructive manner
  • Ability to tolerate opposing points of view and overcome a change-averse environment
  • Strong written and verbal communication skills
  • Strong data analysis skills and the ability to read between the lines
  • Background in training, learning and development, or related field
  • Ability to work independently and as part of a project team
  • Cross-functional partnership

Creating a diverse and inclusive workplace is one of Motive’s core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please do not let an arrest or conviction record prevent you from applying for employment at Motive. Motive considers qualified applicants with arrest and conviction records.

Please review our Candidate Privacy Notice here.

Company: Motive

Vacancy Type: Full-time · Mid-Senior level

Job Location:  Pakistan

Application Deadline: N/A

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