Manager of Reception Teams at NWC @ Amazon in Northwest Center Seattle, WA

  • Full Time
  • Seattle, WA
  • Applications have closed

This Job listing is about Northwest Center in Seattle, WA 2022 exclusively on

Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North—a world where all children have equitable access to education and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North.

Position: Manager of Reception Teams at NWC @ Amazon

Location: Seattle (South Lake Union)

Salary: $88,000 + per year

Northwest Center provides an essential service supporting and staffing front-end positions at Amazon’s Greater Seattle area headquarters. As the Manager of the Reception Team, you will oversee the Supervisor Team and their direct reports of Front Desk Receptionists on the Amazon Campus. Your leadership will be vital in maintaining the day-to-day operations by leading meetings, uncovering areas of improvement, and presenting recommendations to inform business decisions. Most importantly, you will foster a spirit of teamwork and unity among the team members you lead. Amazon is a fast-paced, demanding corporate environment, and NWC is committed to providing professional 5-star customer service with every interaction.

As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. If you meet some of the requirements, share Northwest Center’s values, and support our mission, we encourage you to apply.


  • Competitive and affordable Medical, Dental, Vision, Disability, and Life insurance
  • Generous Paid Time Off benefits
  • Additional Floating Holidays, Parental Leave, Paid Compassion Leave and Paid Holidays
  • Retirement 401(K) with a company match
  • Employment Assistance Program (EAP), including six free therapy sessions per year
  • Physical Wellness Reimbursement Program
  • Student Loan Repayment Program

Check out the entire list of benefits Northwest Center has to offer here:

Essential Functions:


  • Leading a team of five supervisors who support around 80 total front-end staff
  • Supporting the supervisor’s development and growth as people leaders and assisting them day-to-day
  • Prioritizing development through individualized goals and the creation of training plans to ensure that your employees achieve the established goals and providing rewards and corrective feedback to employees as needed
  • Overseeing the performance of the reception program by ensuring that all procedures, processes, and policies are understood, followed, and successfully executed
  • Work collaboratively across the organization with different job levels and departments in an ever-changing landscape
  • Foster a spirit of teamwork and unity that allows for disagreement over ideas within the Team, understands how to manage conflict, and strives for win-win resolutions

Customer Experience

  • Ensure that team leaders drive their staff to provide elevated customer support for callers, visitors, community members, vendor partners, and all guests entering the Amazon space
  • Act as the escalation point to handle situations with callers, visitors, community members, vendor partners, and all guests, as requested by your team leaders
  • Ensure that team leaders drive their staff to maintain cleanliness and overall visual presence of lobby and back-room storage, ensuring it is cleaned, organized, and stocked
  • Schedule and lead regular team leader meetings to discuss updates, concerns, and ideas; report back to Sr. Director with relevant insights and proposed solutions

Operational Excellence

  • As Manager of the Reception team, your leadership to the entire Reception Team, including temporary workers, is of the utmost importance in areas of direction and guidance and meeting and exceeding expectations of service level agreements
  • Monitor and analyze metrics identifying effective evaluation methods and recommend process improvements where needed
  • Meet with Team Leads regularly to identify potential challenges and opportunities within the program and communicate and collaborate with key stakeholders to implement timely solutions
  • Lead additional project-related work, effectively delegating as needed ensuring all project/task deadlines are met



  • Associate’s degree


  • A minimum of 4+ years of experience in people management, project or program management, and operations of high-performing programs with direct supervision of supervisory-level staff
  • Background leading strategic planning and execution across a corporate organization preferred
  • Experience in crowd or security management systems (i.e., Lenel, Right Crowd) preferred

Demonstrable Skills

  • Commitment to Northwest Center’s mission of inclusion and ability to work successfully in a diverse environment
  • Ability to practice a high level of confidentiality
  • Interpersonal skills to effectively motivate others and lead change and innovation
  • Maintain good judgment in fast-paced, high-stress environments
  • Detailed-oriented & thorough, with the ability to see the big picture
  • Passion for fostering an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals
  • Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace
  • Working Conditions and Physical Requirements

    • Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds
    • May need to carry supplies to other buildings
    • It is a combination of desk and actively visiting several Amazon buildings, so the ability to move consistently within a 1.5 radius
    • Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses)
    • Ability to identify and understand the speech of another person (with or without a personal auditory hearing device)
    • Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice, and occasional evening and weekend shifts
    • This is a dog-friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit

    Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact us at [email protected].

    At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion toward a day when people of all abilities can learn and work together.

    We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.

    Vacancy Type: 
    Full Time 
    Job Location:
    Seattle, WA
    Application Deadline:

    Apply Here