Sea Logistics Customer Care Specialist – Import Positions in Kuehne+Nagel at Torrance, CA

Website Kuehne+Nagel

This Job listing For Year 2022 is about KuehneNagel in Torrance, CA

About the job

Kuehne + Nagel is in search for an experienced Sea Logistics professional to join our high performing team in our Torrance, CA branch

Your Role

The Sea Logistics Customer Care Specialist supports Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer’s requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.

Your Responsibilities

  • Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction
  • Shipment Management Qualification and entry of Customer orders into Operational process
  • Complaint Management
  • Support Customer Development & Maintenance
  • Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience
  • Profit Maximization – avoid additional costs & expenses due to internal service failure
  • Financial Excellence & Development
  • Quotation Management: Qualification of Customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
  • Familiarization with KN Products & systems, i.e. Customer myKN, KN Login/ESP, CoreLOG
  • Customer onboarding: Inclusion and transfer of customer requirements into KN systems (Business & Customer profile)
  • Customer Data Management: Maintenance and integration of customer data in the KN Systems
  • Customer Relationship Management: Knowledge Exchange with Sales
  • Establishing and building Customer relationships (Sales support)
  • Reporting (refining and reviewing Customer requested reports generated from KN Systems)
  • Care & Follow up on first orders & document Customer Feedback
  • Actively participate in regular KN Team community based activities
  • Self-Development
  • Have fun & stay engaged .

Your Skills And Experiences

  • High School Diploma or equivalent
  • Bachelors Degree in Supply Chain Management preferred
  • 2 years of experience in Sea Logistics
  • 2 years of Customer Service experience
  • Analytical & Organizing skills
  • Communication & conflict resolution skills
  • Decision Making & Problem solving skills
  • Time Management

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. req84858

Company: Kuehne+Nagel

Vacancy Type: Full-time · Entry level

Job Location: Torrance, CA

Application Deadline: N/A

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