Klarna Jobs 2022 in Toronto, ON – Incident Manager

  • Full Time
  • Toronto, ON
  • Applications have closed

Website Klarna

Are you looking for a Job at Klarna in Toronto, ON
in 2022. Then following info is about this job.

About the job

On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.

Engineering at Klarna is an inspired, customer focused community, dedicated to crafting solutions that redefine our industry. Working in small, highly collaborative Agile teams, you and your team will have a clear mission and ownership of an important outcome that supports Klarna and our customers. At Klarna we optimize for quality, flow, fast feedback, focusing on end-to-end ownership, continuous improvement, testing, monitoring and experimentation. We aim for teams that are inclusive, helpful, and have a strong sense of ownership for the things they build.

Our engineers make some of the most significant decisions for the company and we are looking for bold, open and curious developers. As a Klarnaut, you’ll be inspired to contribute to the growth of Europe’s most highly valued fintech and your work will reach millions of users.

What You’ll Get To Do

  • Coordinating and driving incidents of different severities
  • Assessing the impact of incidents and writing communications to convey the business impact for Klarna and our customers
  • Translating technical details into language that can be understood by our stakeholders
  • Hosting retrospective meetings to learn from incidents and prevent future occurrences
  • Coaching teams on best practices for incident management and on-call
  • Ensuring high quality reporting is achieved by teams accountable for incidents
  • Participating in an on-call duty rotation for incident response and occasionally working weekends and holidays in lieu of weekdays
  • Work on automating runbooks and script manual processes

Some of the technologies you’ll get to work with

  • Python
  • AWS serverless architecture
  • Jenkins
  • Kafka
  • RDS
  • We also believe in contributing back to the open-source community. You can find some of our work here https://github.com/klarna .

To succeed in this role, we think you should have

  • Enthusiasm for taking ownership of and managing complex incidents
  • Excellent written and verbal English communication skills
  • Global Incident Management work in the previous workplace
  • Experience supporting IT teams or Operation Partners in resolving and communicating, coordinating high-severity problems, assessing impacts, identifying the root cause.
  • Experience with modern productivity tools such as G-Suite, Slack, and Jira
  • Experience with monitoring and analysis tools such as Splunk and Datadog
  • High Degree of ownership in all matters within IT infrastructure and root cause analysis
  • Experience with one or more of the following: server load balancer, databases, cloud automation tooling
  • Some experience in one or more of the following: Linux/Unix, Networking, Scripting skills or have a desire to learn them; specifically, Python or Shell.

How to apply: please send us your CV or LinkedIn profile in English

What We Offer

Diversity & Community

With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact

Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

Trust & Collaboration

Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.

The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space!

Challenges & Rewards

We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.

About Klarna

Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna’s innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit Klarna.com

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.

Company: Klarna

Vacancy Type: Full-time · Mid-Senior level

Job Location: Toronto, ON

Application Deadline: N/A

Apply Here