IKEA Positions 2022 in London, England, United Kingdom – Customer Relations Assistant in Wembley (24-30 hours)

Website IKEA

Are you looking for a Job at IKEA in London, England, United Kingdom
in 2022. Then following info is about this job.

About the job

At IKEA, it is so much more than a job.

We are looking to welcome Customer Relations Assistants to join our fantastic Customer Services team. We are looking for self-thriving, problem solvers who aren’t shy to learn and work with multiple systems and tools. The ideal candidate should be confident in conversing across various channels while engaging with our customers. You will be working in a fast-paced environment where each day is different while helping customers make informed shopping decisions

In the IKEA world, we call this position a Customer Relations Co-worker.

Expected Starting Date: 30th May 2022

• £11.30 basic hourly rate
• Living Wage Foundation Employer

20 – 30 hours working 5 days out of 7 and 3 out of 4 weekends (afternoon availability preferred)

We operate 7 days a week to meet the shopping needs of our customers, this role will require availability to work during the day, late evenings, and full weekends.

• Flexibility on availability to be discussed during interviews
• We offer permanent contracts, advanced scheduling & regular weekend off

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family’s everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Holiday on Christmas Eve & Christmas Day
• Family Friendly policies & benefits
• Commitment to your development throughout your IKEA career, starting on your first day
• Free parking and you can also enjoy a free hot or cold meal option every shift!

We are looking for co-workers who strives to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same. They are passionate about ensuring that IKEA has a lifelong connection with their customers by always considering their needs.


• Complete refunds and exchanges in a timely manner
• Provide quality customer support to secure a great customer experience while building trust in the IKEA brand.
• Be competent with IT , Microsoft office, using the internet and relevant programmes to support the customer experience.
• Stay updated on IKEA products, services, commercial priorities, activities to steer sales.
• Be committed to IKEA social and environmental commitments to sustainability.
• Capture relevant customer insights to improve the IKEA customer experience.

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
Second step, successful candidates will receive information about the next steps via email. You might be invited to complete a short video interview with pre-recorded questions, it only takes 2 minutes & can be done anytime & anywhere on a phone, laptop, or tablet. So just find a quiet spot and tell us why you would love to work for IKEA!
Third step, if successful you will be invited to an interview with one of our hiring managers.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email us @ [email protected] and we’ll be happy to help!

Company: IKEA

Vacancy Type: Part-time

Job Location:  London, England, United Kingdom

Application Deadline: N/A

Apply Here