Engineer, EUC in ICE at New York, NY

Website ICE

This listing is about ICE in New York, NY
in 2022

About the job

Job Description

Job Purpose

Intercontinental Exchange is seeking a motivated, results-oriented IT Support Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. ICE’s IT Support group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company as a whole. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills.

ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange. IT Support plays a part in helping all teams do their jobs better, and we collaborate with our technology leaders as they transform the world’s financial markets. An IT Support Engineer works with smart, driven colleagues, helping power our people to productivity.


  • Desktop Support – Providing hardware, software, network, and server support for mostly Windows and some Mac devices
  • Support Ticket Management – Managing the IT Support queue
  • AD and Exchange Provisioning – Maintains users, groups, and DLs
  • File and Print Server Management – Provisioning and troubleshooting
  • Hardware and Software Deployment – Desktop and laptop imaging and software deployment, in addition to VOIP phone deployment
  • Mobile Device Support – Managing Apple, Android, and other mobile devices
  • Purchasing – Managing the IT purchasing workflow
  • VMWare – Maintaining virtual server environments
  • IT Support Systems – Development and management of IT Support-owned systems
  • IT Solutions – Recommending and implementing new solutions to improve ICE IT environment
  • Broker and Trading Floor Technology Support – New York-based IT Engineers will maintain trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display support
  • Mentors IT Analysts and Engineers in groups and individually
  • Effectively documents and publishes role and team responsibilities and repeatable processes
  • Improves processes and introduces superior technology
  • Takes initiative to learn and perform Senior IT Engineer core duties

Knowledge And Experience

  • College degree in Engineering, MIS, CIS, or related discipline
  • 3+ years hands-on experience with Microsoft Active Directory and Windows desktop/server troubleshooting
  • Familiarity with macOS
  • Experience in an exchange, trading facility, or financial services

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

Company: ICE

Vacancy Type:  

Job Location: New York, NY

Application Deadline: N/A

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