Client Success Manager Jobs in Hinge Health at Portland, OR

  • Full Time
  • Portland, OR
  • Applications have closed

Website Hinge Health

This Job listing For Year 2022 is about Hinge Health in Portland, OR

About the job

Hinge Health is building the world’s most patient-centered Digital Musculoskeletal (MSK) Clinic™. It is now the leading Digital MSK Clinic, used by four in five employers and 90% of health plans with a digital MSK solution. Hinge Health reduces MSK pain, surgeries, and opioid use by pairing advanced wearable sensors and computer vision technology with a comprehensive clinical care team of physical therapists, physicians, and board-certified health coaches. Hinge Health’s HingeConnect integrates with 750,000+ in-person providers and enables real-time interventions for elective MSK surgeries, driving proven medical claims reduction. Available to millions of members, Hinge Health is widely trusted by leading organizations, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at

We’re looking for an entrepreneurial individual to join our Client Success team to manage the client lifecycle from implementation to developing long-term relationships with our employer clients. The ideal candidate possesses client success experience with large employers in the healthcare space, though we’re most interested in someone who is preternaturally curious, ambitious, and excited to be a contributor on a growing team. As a key member of the Client Success team, you’ll own the strategy aimed at ensuring the long-term health of your clients.


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What You’ll Accomplish

  • Implementation management: Ensure 100% of new clients are successfully launched on time. Average at least 9.5/10 on client implementation surveys.
  • Attaining enrollment goals: Achieve 100% of annual client enrollment targets through B2C marketing campaigns.
  • Long-term client management: Ensure 100% client retention and two deployments per year. Achieve at least 9.5/10 on annual client health score (CHS) surveys.
  • Payer integration: Own the payer integration process and ensure 100% of eligibility file feeds and claims billing integrations are completed on time.

What We’re Looking For

  • Project management: Able to manage multiple projects at once from the discovery phase to execution within prescribed timelines, ensuring all success criteria are met
  • Analytical (Data-driven): Able to analyze various enrollment and utilization reports to provide meaningful insights and recommendations to clients
  • Prioritization: Able to execute tasks and projects in an environment with competing demands
  • Attention to detail: You pay careful attention to your deliverables and minimize careless errors
  • Data integrity: Consistently keep CS and client-related records and documents both clean and up-to-date
  • MSFT Excel skills: Comfortable running basic Excel formulas (VLookup, INDEX MATCH, Pivot tables, etc) with large datasets
  • Presentation skills: Able to craft a compelling story and effectively deliver to a wide range of external stakeholders

What Shapes Our Company

  • Effective Communication: Able to communicate efficiently with internal and external stakeholders.
  • Learn-it-all (vs know-it-all): Able to quickly learn how to excel in a role with evolving tasks and challenges, and thrive within a fast-growing team.
  • Hustle: Creative problem-solver that isn’t afraid to get their hands dirty
  • Trust/Accountability: Always acting in the best interest of our clients and the company
  • Frugal: Make decisions with client and company ROI in mind

What You’ll Love About Us

  • Competitive compensation with meaningful equity
  • Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents)
  • Flexible PTO
  • FSA/HSA accounts
  • Family & fertility benefit through Maven Clinic
  • 401K match
  • 3 months paid parental leave
  • Professional Development budget
  • Quarterly lifestyle benefit to use towards WFH equipment & fitness
  • Generous mental health stipend
  • Work from home policy
  • Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

Colorado Salary Range: $76,200 – $95,200

New York Salary Range: $76,200 – $95,200

New York City Salary Range: $89,600 – $112,000

If you’re interested – we’d love to hear from you. No recruiters, please.

Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Hinge Health is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you feel you need assistance or an accommodation due to a disability, please let us know by reaching out to your Recruiter and we’ll work with our accommodations team to evaluate your request.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Hinge Health is an E-verify employer

Company: Hinge Health

Vacancy Type: Full-time · Associate

Job Location: Portland, OR

Application Deadline: N/A

Apply Here