Hilton London Olympia Job 2022 in London, England, United Kingdom – Front Office Supervisor

Website Hilton London Olympia

Are you looking for a Job at Hilton London Olympia in London, England, United Kingdom
in 2022. Then following info is about this job.

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About the job

We Are Hilton, We Are Hospitality!!!

Are you looking for the next step in your career? Come and join the UK’s best Workplace in 2021!

Our hotel is steps from the shops of Kensington High Street, passing the gardens of Holland Park along the way. We’re a three-minute walk from events at the Olympia London and city exploring via Kensington (Olympia) Station. Grab Costa Coffee in the lobby before visiting Royal Albert Hall, Hyde Park, and city center sights.

Working At Hilton Hotels You Will Benefit From

  • Free meals on duty
  • Travel and food discounts: – 30 hotel nights from £35 per night plus 50% off F&B (subject to individual outlets)
  • Holiday: 28 days including bank holidays (increasing yearly)
  • Pension scheme
  • Discounted dental and health cover
  • High street discounts: with Perks at Work
  • Free uniforms
  • Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
  • Personal Development: programmes designed to support your career

A Shift Leader supervises Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries.

What will I be doing?

As Shift Leader, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise accurate and efficient Reception operations including check in/out procedures
  • Support Team Members in handling Guest requests and enquires to ensure a positive outcome
  • Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
  • Ensure a consistent, high level of customer service
  • Brief your team on any events or VIP guests in the hotel that day
  • Drive sales revenues and promote hotel services and facilities for up-selling opportunities
  • Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
  • Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
  • Act in accordance with the front of house equipment and the property management systems
  • Conduct training programs on an ongoing basis
  • Carry out shift handovers and brief team members as required
  • Follow company brand standards
  • Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

What are we looking for?

Shift Leaders serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own or as part of a team
  • Competent level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Company: Hilton London Olympia

Vacancy Type: Full-time

Job Location: London, England, United Kingdom

Application Deadline: N/A

Apply Here

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