Help Desk Specialist in D.R. Horton at Arlington, TX

Website D.R. Horton

This listing is about DR Horton in Arlington, TX
in 2022

About the job

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at for more information.

D.R. Horton, Inc. is currently looking for a Help Desk Specialist for their Corporate IT Department. The right candidate will be responsible for all IT support activities related to end user hardware and software and other IT related issues.

Essential Duties and Responsibilities

  • Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues; ~90% of the support will be via phone, basic access/minimal support to external vendors
  • Research and resolve basic network (ISP modems, Cisco routers), hardware, and software application problems
  • Document and track the details of the problem, both status and resolution, within the help desk tracking application
  • Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem
  • Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis
  • Administer user accounts for Windows NT and other applications

  • Complete work orders, fully documenting each step of the troubleshooting process.

  • Provides technical training to peers on an as-needed basis

  • Ability to work overtime

  • Ability to travel overnight

  • Regular and reliable attendance

  • Experience with replacing basic components of various makes/models printers Must be able to lift up to 50 lbs unassisted.

Company: D.R. Horton

Vacancy Type:  

Job Location: Arlington, TX

Application Deadline: N/A

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