Daraz Job 2022 in Karāchi, Sindh, Pakistan – Regional Performance Specialist

Website Daraz

Are you looking for a Job at Daraz in Karāchi, Sindh, Pakistan
in 2022. Then following info is about this job.

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About the job

ABOUT DARAZ

Launched in 2012, Daraz is South Asia’s online shopping and selling destination of choice – present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle- free returns. Daraz is owned by Alibaba Group Holding Limited.

At Daraz, we believe in chasing hard towards big goals. By 2022, we have six aspirations to lead Pakistan into the digital era:

  • As the market leader, we will continue to drive 100%+ annual growth of the e-commerce market for the next 4 years.
  • Reach 200,000 active Daraz sellers (all educated through Daraz University).
  • Engage 25 million Daraz users monthly by being relevant, convenient and service-minded.
  • Create 1 million jobs for marketplace participants.
  • Fully digitalize the logistics ecosystem with real-time visibility for customers regardless of location.
  • Introduce digital payments to 10 million new customers.

We are looking for a performance lead with prior experience in logistics, supply chain operations or e-commerce.

You should be able to thrive in a fast-paced environment and be willing to dive into any problem to independently find a solution.

KEY RESPONSIBILITIES

  • Oversee group-wide fulfillment and delivery timeline performance, to ensure customer orders are delivered within the promised window and returns and refunds similarly processed on time.
  • Understand the key metrics involved in lead-time performance management, and the business owners of each lead-time segment (seller fulfillment, warehouse fulfillment, in-house delivery teams, 3rd party logistics, etc)
  • Work with a team of performance analysts to define country and segment-level targets, based on internal SLAs, competitor analysis and customer expectations, striving for continuous improvement.
  • Work with performance and data analysts and to set up dashboards to track performance.
  • Establish regular performance reviews with local business stakeholders. Identify areas of underperformance, deep-dive into issue root causes, and drive corrective actions.
  • Proactively identify areas of improvement, and work with business teams to implement solutions.

BASIC QUALIFICATIONS

  • BA/BSc degree with strong results from a top university in Business, Economics or STEM subjects
  • 1-2 years in ecommerce, management consulting or logistics industries.
  • Excellent communication skills
  • Strong problem-solving and critical thinking skills
  • Ability to prioritize tasks to meet deadlines
  • Self-driven, with the ability to continuously learn and grow within a fast-paced environment

Company: Daraz

Vacancy Type: Full-time · Mid-Senior level

Job Location:  Karāchi, Sindh, Pakistan

Application Deadline: N/A

Apply Here

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