Customer Service Asst. in KPS Global LLC Arlington, TX

This Job listing is about KPS Global LLC in Arlington, TX 2022 exclusively on q4jobs.com

The Customer Service Assistant is responsible for providing professional, accurate, and timely information to Customer Account Representatives, Customers, Supervisors, and other stakeholders by operating a switchboard as a main responsibility, or completing order entry with switchboard duties. This role enables KPS Global to deliver outstanding service to both clients and internal team members.

Required Skills

Required Skills, Experience, Education & Certifications

Items Listed Are Required Unless “preferred” Is Indicated

• High School Diploma
• Less than one year of experience
• Intermediate Microsoft Office skills
• Ability to operate a switchboard and use general office equipment
• Strong interpersonal skills
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment
• Detail-oriented and organized

Required Experience

Major Responsibilities

• Operating a multi-line switchboard, as needed
• Completing order entry with accuracy
• Distributing faxes and email correspondence from the general mailbox
• Matching and initiating invoices
• Maintaining customer files
• Creating and distributing reports
• Supporting Customer Account Representatives
• Establishes and maintains effective relationships with internal and/or external customers. Meets commitments, responds promptly to customer needs and uses feedback to improve service
• Perform a variety of routine clerical functions.

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