IT Support Technician in Cox Automotive Inc. at Phoenix, AZ

Website Cox Automotive Inc.

This listing is about Cox Automotive Inc in Phoenix, AZ
in 2022

About the job

Title: IT Support Technician

Location: Phoenix, AZ

Type: Contract To Perm

Job #: AG76819921

Note: This job is not open to C2C or 3rd party candidates.

IGNW provides digital velocity solutions including advisory, consulting, development services, and has been a CDW services partner since 2018. IGNW provides services to customers across all cloud platforms including hybrid environments, Google Cloud Platform, Microsoft Azure and Amazon AWS. IGNW is Cisco’s leading Digital Solutions Integrator Partner and 2019 Cisco Glloobal Ecosystem Partner of the Year. CDW Corporation, a leading multi-brand technology solutions provider to business, government, education and healthcare customers announced it has acquired IGNW.


So Many Reasons

  • The recent acquisition by CDW. Press release here .
  • IGNW being voted Glassdoor’s Best Places to Work in 2020 across the U.S. and eight other countries. See the details here .
  • IGNW also earned the Best of Staffing Award for providing remarkable service to job seekers, hiring managers and current contractors. Check it out here !
  • We are proud to foster a great team working environment and offer highly competitive compensation and full benefits packages including medical, flexible spending accounts, dental, vision, 401k and more

Project Scope

Our client has an immediate need for a IT Support Technician with the following skills and experience:


  • Support and service end-user desktop and laptop computer requests, IT related issues/problems in a responsive, customer service-oriented manner. Configure, install, setup computer desktop hardware, software, application, and tools including management and maintenance; monitor backup jobs and ensure a high level of completion success rate
  • Manage ticketing system queue and resolve in a timely manner.
  • Provide input and recommendations for the acquisition, deployment, adoption, usage, operations, maintenance and management of desktop hardware and software technologies & tools
  • Develop and monitor performance levels of software and hardware; evaluate, recommend, and propose alternative methods of information processing; develop and maintain information architectures (data, application, network) ensuring applications and systems are online and available
  • Installation, troubleshooting and support for desktop and laptop computers and all aspects of various Microsoft Windows operating systems; train end-user on IT related equipment and software/tools
  • Provides expert and creative solutions to end-user desktop hardware, software challenges; Research, resolve and respond to inquiries based on processes, policies, and standards; escalate issues as required
  • Responsible for acquiring, maintaining, and expanding knowledge of relevant products, current support policies, and methods of support delivery, to provide technically accurate solutions to users; attend training as applicable
  • Manage, lead, own and/or participate in IT projects and tasks as outlined by management
  • Travel to other offices to provide support (up to 25% of time), Regional IT Desktop end-user support for other locations.


  • Advanced knowledge of PC hardware/software principals and operating systems such as Windows 10 / 7. Experience with Mac OS a plus
  • Foundation knowledge and skills to support Microsoft Outlook in an Exchange environment – troubleshooting client profile/setup issues, archiving etc.
  • Knowledge and experience in the use of Microsoft imaging SCCM / MECM (Current Branch) for effective management of PC (& servers), software deployments, updates, configuration, imaging, policy and settings and monitoring system status. Generate and maintain documents, knowledge base articles, How-To’s, FAQ’s and reports to support daily operations.
  • Experience in the setup and support of multi-function network printers/scanners/copiers and plotters
  • Experience in the use, setup, support and problem diagnosis and issue resolution of hand-held devices including but not limited to Apple iPhone, Android smartphones and tablet devices such as Apple iPad, Microsoft Surface Pro, Samsung Galaxy / Android based devices
  • Knowledge and skills to support anti-virus, anti-spam solutions (Microsoft SCEP, McAfee) for desktop, laptop & tablet end points
  • Ability to provide professional and effective support to remote users via phone, e-mail, and remote-control software; multi-task and coordinate problem resolution management and work effectively in a high-pressure environment; go the ‘extra mile’ to connect and coordinate with application/software subject matter expert(s) to help remediate issue for end-user
  • Ability to take initiative, plan effectively to anticipate and prevent potential user/customer problems
  • Adequate foundation skills in Microsoft Server Operating systems (Windows 2019 / 2016 / 2012), Active Directory Administration, DFS, DHCP and IIS etc.
  • Foundation network (LAN/WAN/TCPIP) troubleshooting and diagnostics skills and knowledge of basic networking principles including wireless, VPN technologies
  • Experience with audio visual equipment as it relates to connecting PCs to projectors and other conference room AV equipment including documentation.
  • Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting
  • Must have excellent organization and technical documentation skills including accurate data entry skills
  • Ability to work calmly under pressure and meet deadlines; solve problems requiring creativity, initiative, and drive; self-motivated and enjoys a sense of pride in their accomplishments
  • Ability to organize projects and tasks according to priorities and work extended periods of time at a terminal or PC using a keyboard and mouse
  • Must be able to lift up to 30 – 50lbs
  • The ability to work independently or as part of a team

Send your resume to [email protected] to get a quick response from one of our onsite recruiters:

COVID-19 Update

Thank you for your interest in a career with IGNW. IGNW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of customers, coworkers and the community.

In alignment with this commitment to safety, IGNW requires all U.S.-based coworkers to be fully vaccinated against COVID-19. The only exceptions to this policy are a documented, legally required medical or religious exemption/accommodation granted by IGNW.

Additional Information

Candidates may need to pass a drug and/or background check.

To view other IGNW opportunities please visit

Company: Cox Automotive Inc.

Vacancy Type:  

Job Location: Phoenix, AZ

Application Deadline: N/A

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