communications specialist, Community Manager (Hybrid) in Starbucks New York, NY

  • Full Time
  • New York, NY
  • Applications have closed

Website Starbucks

This Job listing is about Starbucks in New York, NY 2022 exclusively on

Communications Specialist – Partner Communications

Now Brewing – Communications Specialist, Community Manager! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and its rich tradition, but that also brought a feeling of connection. We are known for developing and supporting partners who share this passion and are guided by their service to others.

As a Starbucks communications specialist focusing on community management and content publication, you will be responsible for writing social-first comments and responses to partner posts and questions and be the voice behind enterprise internal social accounts that support partner engagement.

Through strong community management you will build audience engagement around our partner programs and initiatives. This includes identifying trends within the platforms, surprising and delighting our partners and quickly highlighting important mentions and possible partner concerns.

This requires not only strong communication skills but a passion for connection, driving best-in-class conversation that increases engagement, inspires and informs. This includes staying ahead of social trends and dialed-in to the current partner experience. Ideal candidates will have demonstrated examples of building trust through dialogue and connection and the ability to identify concerns and problem solve to create solutions that build confidence with their audiences.

This is an opportunity to be an integral part of a cross-functional team that is innovating in our approach to digital communication, connection, and engagement. This role requires strong communication and organization skills. Your depth of social knowledge and proven ability to engage in empathetic and solution-oriented conversation that fuels growth, high engagement and positive sentiment will set you apart from the field.

Leveraging Your Previous Experience, We Will Enable You To

  • Maintain a partner-first approach and consistent voice that builds two-way dialogue and trust with the partner audience
  • Engage in community management (proactive and reactive) across internal enterprise channels, and address partners in real-time through empathetic and inspirational engagement, escalation, or documentation
  • Work closely with content creators and internal stakeholders to publish approved content to digital channels
  • Monitor digital channel inboxes and membership across partner channels
  • Curate and update moderation guides in support of campaigns and evergreen partner-first questions, working with cross-functional partners
  • Partner closely with partner communications, customer service, marketing, public affairs and program owners on engagement tactics as needed
  • Identify and share with cross functional content team user generated content (UGC) assets and storytelling opportunities
  • Write compelling, social-first engagement copy that builds trust and transparency through community management connections
  • Publish content across the internal digital channels, ensuring it is accessible (i.e. – captions, alternative text)
  • Stay ahead of digital content trends helping to inform the evolution of channels
  • Provide insights on trending topics, community needs, and interests of target partner audience channels, adjusting content and messaging accordingly
  • Generate insight into content performance and provide reporting and recommendations for improvement

We’d Love To Hear From People With

  • 2+ years of copywriting and social media community management experience.
  • Demonstrated ability to build community and inspire audiences
  • Understanding of the retail landscape
  • Energized by working in a fast-paced environment
  • Excellent communication, organizational, time and self-management skills.
  • Consistent and strong collaborator across teams
  • Strong knowledge of digital/social platforms and capabilities
  • Passion for writing and communication with the ability to adapt to different styles
  • Self-driven and ambitious tech-savvy professional
  • Strong organization and project management skills with attention to detail
  • BS degree in Communications, Marketing or relevant experience

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit for details.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected].

Vacancy Type: 
Full Time 
Job Location:
New York, NY
Application Deadline:

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