Cape Fear Valley Health Positions 2022 in Fayetteville, NC – PATIENT RELATIONS SPECIALIST – PATIENT RELATIONS

Website Cape Fear Valley Health

Are you looking for a Job at Cape Fear Valley Health in Fayetteville, NC
in 2022. Then following info is about this job.

About the job


Work Type: FULL TIME

Work Schedule: DAYS

Location: CAPE FEAR VALLEY MEDICAL CENTER

Position Summary

The Patient Relations Specialist investigates, resolve and report organization-specific patient and visitor compliments and complaints to leadership and staff. Develop, implement and participate in customer service and patient relations initiatives related to Cape Fear Valley Health System. Acts as an internal consultant to CFV employees, patients, families and physicians in their efforts to enhance the customer experience at CFV.

Knowledge, Skills, And Abilities

Two years in a position which requires a high level of interaction with people. Health care experience desirable. Must obtain a notary public appointment within 6 months of employment. Ability to apply the techniques of problem solving, active listening, and diffusion of anger for people who are under stress are required. Good communication skills, problem solving and planning skills, interpersonal skills, conflict management skills, and negotiation skills are required. The ability to demonstrate maturity and exercise judgment in accommodating the needs of patients/families and visitors within existing Health System policies is required. Bilingual proficiency desirable but not required. Ability to speak effectively before groups of health system customers or employees. The ability to set goals and take responsibility for achieving them. The ability to learn quickly and adapt calmly to changing situations is preferred. Able to demonstrate basic computer word-processing skills required. Experience with Microsoft Windows Programs preferred.

Required Education, Licenses, And Certifications

  • Bachelor’s Degree Social Sciences field or health related profession

Other Information

Preferred Education, Licenses, and Certifications:

Speaking, hearing and visual acuity required. Work involves frequent standing and walking. Long periods of sitting at a desk are required. Motor coordination and finger dexterity required for computer work.

About Cape Fear Valley Health System

For exceptional healthcare come to Cape Fear Valley Health System — where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health System, our goal is to improve the quality of every life we touch. To achieve that, our Fayetteville doctors, surgeons and staff are committed to excellence in every aspect of the healthcare process. Our values of patient-centeredness, integrity, innovation, teamwork, diversity and accountability help us create a better experience for every patient, every time. At Cape Fear Valley, our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn, and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as several medical offices and specialty clinics spread throughout the Cape Fear region. Our newest clinic is the Stephen A. Cohen Military Family Clinic at Cape Fear Valley. It offers comprehensive mental healthcare, at no or low-cost, to area veterans and their families coping with the invisible wounds of war.

Screening Requirements: Drug Screen, Background Check, License and Employment reference verification.

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

Company: Cape Fear Valley Health

Vacancy Type: Full-time · Associate

Job Location:  Fayetteville, NC

Application Deadline: N/A

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