Bureau Veritas Group careers 2022 in Witham, England, United Kingdom – Client Account Coordinator – Assay

Website Bureau Veritas Group

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About the job


An award-winning employer, our people are trusted and responsible, believing in what they do with a clear commitment to contribute to transforming the world we live in and shaping a world of trust. Bureau Veritas operates in a wide range of sectors, delivering Testing, Inspection and Certification services to some of the world’s biggest household names. With more than 400,000 global clients and a reputation for quality, we are at the forefront of service and innovation.

Our people are at the heart of everything we do, which is why we have worked hard to create a supportive and engaging working environment, which is open and inclusive and individuals are given the opportunity to fulfil their potential and really leave their mark.

Role: Client Account Coordinator – MMUK Permanent

Location: Witham

Salary: Competitive

ROLE PURPOSE

The purpose of the role is to coordinate the commercial aspects of the Bureau Veritas M&M business, in particular coordination of our assay business for UK and international clients. On occasion will be required to assist with the core business, as demand dictates. Primarily office based, the role will on occasion require client or site visits and event participation.

Responsibilities/Deliverables

  • Building strong relationships with clients to ensure focus is on quality service delivery
  • Communicating job status and dealing with client queries by telephone and email
  • Data management of job progress system and client information
  • Interpreting resultseports and taking appropriate actions, both internally with other departments, group offices and sub-contractors, and externally with clients
  • Producing electronic certificates, reports and invoices in an accurate and timely manner.
  • Contributing to credit control activities as required to enable prompt payment
  • Undertaking and providing training activities as required
  • Contributing to the upkeep and improvement of office processes and procedures.
  • Ability/willingness to assist in other areas of the MM UK Administration team from time to time, as and when required.
  • Pro-active participation in:
  • Team meetings and following through actions/projects.
  • Contributing to the upkeep and improvement of office processes and procedures.
  • Identifying group offices or subcontractors who are more cost effective
    • Ability/willingness to assist in other areas of the MM UK Administration team from time to time, as and when required.
    • Undertaking and providing training activities as required.

    Profile/Experience Requirements

    • Educated to A level stand (or equivalent experience/qualification)
    • Ability to demonstrate building strong relationships either across department or with clients
    • Ability to communicate to a high standard to ensure excellent quality of service
    • Good problem solver with strong dispute resolution skills
    • Full driving licence

    To apply for this role please apply through Success Factors.

    Benefits

    Bureau Veritas offer a comprehensive financial package which includes:

    • Competitive salary
    • Defined contribution pension
    • 23 days holidays plus public bank holidays

    Please be aware that all roles within Bureau Veritas UK&I may require a DBS, Credit or Security Clearance Check.

    Bureau Veritas is an equal opportunity employer. No job applicant or employee shall receive less favourable treatment because of their gender, marital or civil partnership status, sexual orientation, colour, race, ethnic origin, religion, disability or age.

    Bureau Veritas operates a strict Code of Ethics that ensures the proper conduct of our day-to-day business.

    Company: Bureau Veritas Group

    Vacancy Type: Full-time · Entry level

    Job Location: Witham, England, United Kingdom

    Application Deadline: N/A

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