Job 2022 in London, England, United Kingdom – IT Support Technician


Are you looking for a Job at Bookingcom in London, England, United Kingdom
in 2022. Then following info is about this job.

About the job

Do you want to own IT Services that have a positive impact on the entire workforce? Working with some of the latest technologies and global deployment challenges? Well, we are looking for a talented IT Support Technician to join our IT Services department in London.

In IT Services we design, build and maintain all of the corporate technology our workforce needs day-to-day, so they can in-turn deliver great products to our customers.

This includes, for instance; SaaS applications, Identity, SSO, collaboration tools, productivity suites, communication platforms, endpoints, laptops, VDI solutions, video conferencing, voice infrastructure, Wi-Fi connectivity, VPN, ITSM and a plethora of other bespoke developed applications.

Booking’s IT Services organization is seeking a sharp, talented and energetic IT Support Analyst to assist and enable our workforce across all of these technologies, providing excellent user support, analyzing and troubleshooting incidents and looking for solutions to automate or improve our processes.


  • Provide technical support for the workforce in-person and remotely via phone, email and live chat
  • Resolve hardware and software issues, perform new starter setups, order equipment and complete user account amendments
  • Ensure a positive customer experience in a timely, efficient and professional manner
  • Proactively provide regular communication to users on the progress of outstanding support tickets and resolution
  • Focus on quality with first time fixes and low reopened tickets
  • Assist in accurate Asset Management and provisioning across a range of devices and accessories
  • Actively participate in the creation and upkeep of knowledge base articles
  • Capture all support and project work via ticketing systems
  • Carry out user account maintenance for Joiners, Movers, Leavers, and password rotations
  • Teach and instruct employees around software and hardware functionality
  • Constantly learn and take on new challenges
  • Effectively identify problems and escalate where necessary
  • Take delivery and provide installations of PC’s, laptops, monitors and peripherals when appropriate
  • Identify recurring problems, spot trends and perform root cause analysis
  • Escalate major incidents rapidly to raise awareness of business-critical faults
  • Understand your customer, consulting widely and communicating effectively to all levels within the organization
  • Find efficiencies to reduce toil and develop automations to improve processes
  • Be up-to-date with any required content training
  • Participate in on call rotation schedules where appropriate


  • Confident in supporting desktop hardware and peripherals across a variety of devices
  • Strong knowledge and working experience of configuration, support and failure analysis of Windows and Apple operating systems
  • Good understanding of a Windows domain, DNS, DHCP, Active Directory and Microsoft Office
  • Good working knowledge of Google Workspace, Chrome and Gmail
  • Experience using a ticketing system for logging, escalating and resolving issues
  • Experience imaging machines ideally with SCCM, InTune, JAMF or similar
  • Experience supporting mobile devices, phones and tablets
  • Good understanding of wired and wireless networking and how to troubleshoot them
  • Experience troubleshooting standalone and network printers
  • Good communication skills in English (written and verbal)
  • Team player and ability to work independently with limited supervision
  • Patience and the ability to remain calm under pressure, whilst showing initiative and considering the wider impact
  • A natural ability to learn quickly and to easily absorb technical knowledge
  • Excellent time-management skills and able to prioritize effectively
  • ITIL knowledge desirable


  • Living and working in London, one of the most cosmopolitan cities in Europe
  • Working in a fast-paced and performance driven culture
  • Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
  • Promote and drive impactful and innovative engineering solutions
  • Competitive compensation and benefits package and some great added perks of working for is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.


Vacancy Type: Full-time

Job Location:  London, England, United Kingdom

Application Deadline: N/A

Apply Here