Bank Loan Operations Specialist in AVAILA BANK at Council Bluffs, IA


This listing is about AVAILA BANK in Council Bluffs, IA
in 2022

About the job

Availa Bank


EEO/AA employer

**This position is not remote and will work in our Council Bluffs Pearl Street location.**


The Loan Operations Specialist position is responsible for maintaining the quality of the bank’s loan documentation and the needed maintenance of all loans. This is done by assisting and supporting the lending staff.




1. Handles all paperwork, transactions and computer documentation for new loans and appropriate maintenance for existing loans in the assigned market to be compliant.

  • Examples: Lien searches, order title opinions, pull credit reports and pull flood determinations (these are examples, not an all-inclusive list)
  • Assist lender with the ordering of loan documents.

2. Assist in maintaining accurate & compliant digital & paper loan files

3. Processing of closed loans and any lien releases within 30 days

4. Imaging and quality control of all documents in the respective market(s)

5. Monitors missing and expired documentation in imaging software and reports findings to the appropriate loan officer(s)

6. Monitors missing and recurring documentations in document imaging system and reports back to loan officer(s)

7. Provide exceptional customer service to both internal and external customers

8. Review daily reports

9. Verify and mailing of loan notices

10. Attend weekly Regional Loan meeting



  • High school diploma or equivalent required


  • 1+ years in a banking or lending environment preferred but not required

Other Skills and Abilities

  • Working knowledge of loan policies, procedures, and bank products
  • Exceptional oral, written, and interpersonal communication skills
  • Apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees.
  • Exceptional organizational and time management skills; ability to function well in a fast-paced environment
  • Strong attention to detail
  • Knowledge of lending and imaging software with the ability to do updates and troubleshoot programs
  • Strong math skills; add, subtract, multiply and divide in all units of measure
  • Be able to work flexible hours and shifts
  • Travel to/from and work in multiple locations
  • Must have a valid driver’s license and reliable transportation


To perform the job successfully, an individual should demonstrate the following competencies:

  • Accountability – will follow through on what he/she says they will do; holds others accountable in the workplace.
  • Analytical – collects and researches data; uses intuition and experience to complement data; designs workflows and procedures as necessary.
  • Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
  • Technical Skills – assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
  • Oral Communication – speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Teamwork – balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; recognizes how his/her actions impact others.
  • Written Communication – writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Ethics – inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational Support – follows policies and procedures.
  • Adaptability – adapts to changes in the work environment; changes approach or method to best fit the situation.
  • Attendance/Punctuality -is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability – follows instructions, responds to management direction; accepts responsibility for own actions; completes tasks on time or notifies appropriate person with an alternate plan.
  • Judgment – exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process.
  • Planning/Organizing – prioritizes and plans work activities; uses time efficiently; sets goals and objectives.
  • Professionalism – approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments.
  • Quality – demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Initiative – is a self-starter; seeks out new tasks and expands abilities; works for the better needs of the business, not just his/her own position.
  • Growth and Customer Focus – Provides excellent customer service to everyone; supports business and revenue growth.


Work is performed largely within the Bank with limited chance for personal injury.

The following physical and mental requirements must be met to perform the essential functions of this position:

  • Frequently communicate with employees and other parties by phone, email and/or in person; can exchange accurate information in these situations.
  • Constantly operates a computer and other office equipment such as a calculator, copy machine, and printer.
  • Frequently move inside the office to access files or office equipment.
  • Occasionally lift and/or move up to 50 pounds of office supplies and equipment.
  • Some bending, turning, and twisting required.
  • Required to sit for prolonged periods of time and reach with hands and arms.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • Periodic stressful situations in response to multiple priorities within established deadlines.
  • Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees.
  • Drive to/from and work in multiple branches/locations as needed.


This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.



Vacancy Type:  

Job Location: Council Bluffs, IA

Application Deadline: N/A

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