BioPak Jobs 2022 in Worcester, England, United Kingdom – Customer Service Manager

Website BioPak

Are you looking for a Job at BioPak in Worcester, England, United Kingdom
in 2022. Then following info is about this job.

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About the job

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet our customer’s expectations.

Responsibilities will include:

  • Improve customer service experience, create engaged customers, and facilitate organic growth
  • Take ownership of customer issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities


  • Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
  • Establish performance benchmarks and hold team to those goals
  • Resolve customer conflicts and handle escalation procedures

Requirements and skills

  • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

Join our friendly team and get these fantastic benefits:

  • A day off for your birthday
  • 2 charity days per year
  • Healthcare plan
  • Salary depending on experience

Why BioPak?

There is no planet B. That’s why it’s our mission to produce the most sustainable, environmentally friendly packaging on the market. We champion compostable packaging and we’re focused on reducing tree-based paper and fossil fuel-based plastic used in foodservice ware by offering an eco-friendly alternative. We create compostable packaging solutions for a circular economy where there is no waste. It starts with responsibly sourced materials, continues with ethical manufacturing processes, and ends with disposal options that see resources reused or regenerated. We are proudly carbon conscious and believe in giving back to the communities we operate within. We are dedicated to reducing consumption of fossil fuel-based plastic so future generations can grow and thrive in a better world.

Company: BioPak

Vacancy Type: Full-time

Job Location: Worcester, England, United Kingdom

Application Deadline: N/A

Apply Here